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Helpdesk Administrator at Excellerate Services
Paisley, Scotland, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

29000.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Strong Verbal And Written Communication Skills, Excellent Telephone Manner, Customer Service Focused, Timekeeping, Good Communication Skills, Positive Attitude, Ability To Adapt To New Systems, Previous Customer Service Experience

Industry

Facilities Services

Description
Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients. We are currently recruiting for Helpdesk Administrator for our London Office We are looking for someone who takes pride in supporting others and always goes that extra Mile! To provide high quality, administrative helpdesk support to the business, working as a Business Partner to the Operations Team, Business Unit Directors and customers. Main Responsibilities: • Service Centre Administrator duties • Answer main line help desk calls and direct as appropriate • Process help desk request via calls or emails from start to completion • Process requests for additional works, liaising with operational management, • sub-contractors and suppliers, to complete associated Purchase orders • Process client consumables orders • Ordering of Uniform workwear, stationary and general admin duties. • Ad hoc duties as required Skills required: • Strong verbal and written commutator skills. • Excellent telephone manner and customer service focused. • Timekeeping and attendance is a vital part of the role • Good communication skills, able to communicate across all levels • People person with a positive, can-do attitude. • Ability to work with and adapt to new systems. • Previous customer service experience, desirable but not essential. BENEFITS: Full training will be given 28 days holiday plus bank holidays 40 hrs per week 24/7 access to GP In house benefits scheme Location: New Kings Beam House, 22 Upper Ground, London SE1 9PD Salary: £27000 - £29000 Ref:
Responsibilities
Provide high quality, administrative helpdesk support to the business. Process help desk requests and liaise with operational management and suppliers.