Are you tech-savvy, customer-focused, and thrive in a fast-paced environment? We’re looking for a Helpdesk Operative to join our dynamic support team and be the first point of contact for resolving customer and staff queries.

• Responding to helpdesk requests via phone, email, and computer systems
• Logging and tracking jobs through to resolution
• Diagnosing and troubleshooting client issues and engineer issues.
• Escalating technical issues to relevant departments
• Maintaining accurate records of communication and actions taken
• Delivering outstanding customer service in line with company standards