JOIN OUR LEADING LIFT COMPANY TEAM

We’re a reputable and growing lift company seeking a proactive and organised Helpdesk Administrator to support our service operations. If you’re someone who thrives in a fast-paced environment and enjoys problem-solving, customer communication, and keeping things running smoothly behind the scenes — we’d love to hear from you.

• Logging lift breakdowns promptly and accurately
• Answering customer queries via phone and email with professionalism and efficiency
• Managing and maintaining the helpdesk inbox
• Monitoring the compliance inbox and taking appropriate action
• Uploading insurance reports to the system in a timely and accurate manner
• Monitoring and updating various client portals to ensure data is current
• Allocating callouts to engineers based on priority and availability
• Managing a dynamic workload and effectively prioritising daily tasks
• Investigating the status of ongoing issues and communicating updates to clients clearly