WHO ARE WE?

We are a rapidly growing construction-focused project management company with a hands-on approach — self-delivering every aspect of the construction process through our in-house expertise. Due to continued growth, we are looking for a Helpdesk Administrator to join our team. As part of a larger group, we operate across four core divisions: Small Works, Projects, Renewables, and Asset Management. This structure allows us to provide tailored solutions, whether it’s delivering fast-track refurbishments, managing large-scale developments or advancing sustainable energy solutions. Whether you’re on the tools or behind the scenes, there’s room to grow, lead, and make an impact.

The Helpdesk administrator role acts as the central point of contact for all facilities related inquiries and ensures smooth communication between various stakeholders

• Managing Facilities Requests:

Receiving, logging, and prioritising requests for maintenance, repairs, or other facilities services.

• Providing Customer Service:

Act as the first point of contact for clients, tenants, and internal stakeholders regarding FM services.

Maintain a professional, friendly, and solution-focused approach in all interactions.

• Maintaining Records and Documentation:

Updating online CRM, creating completion reports, and maintaining accurate records of all facilities-related activities.

• Liaising with Stakeholders:

Communicating with internal teams, contractors, and suppliers to ensure effective coordination and problem resolution.

• Supporting Administrative Tasks:

Assisting with tasks such as purchase orders, work orders, and contract management.

• Problem Solving and Troubleshooting:

Diagnosing and resolving issues, escalating complex problems to appropriate personnel, and providing solutions to recurring issues.