Helpdesk Administrator at Kudos Services

Warrington, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Oriented, Methodical Approach, Workload Management, Financial Acumen, Computer Proficiency

Industry

Facilities Services

Description

Overview & Purpose We are looking for a detail-oriented and proactive individual to join our Helpdesk team as an administrator with a bias to financial processes. This role plays a key part in supporting the financial operations of the department, ensuring accuracy, compliance, and timely processing of finance-related tasks to drive up efficient cost recovery. Additionally, this is a key role in supporting providing general administration support services for the business. Performance Metrics Invoice Processing Accuracy - Percentage of invoices receipted correctly and matched to POs without errors Query Resolution Time - Average time taken to resolve invoice-related queries, with targets set for timely supplier and stakeholder communication. Timeliness and accuracy of PO updates to support monthly accruals and budget forecasting. Efficient administration of support services ensuring accurate fleet administration, effective administration of training and people provisions, processing of orders for office consumables, equipment and servicing, and other administrative duties required to support the needs of the business. Main Duties of the Role: Receipting invoices and ensuring alignment with purchase orders. Resolving invoice queries by liaising with suppliers, internal teams, and the finance department. Managing purchase orders (POs) to support accurate accruals and budget tracking Supporting the Helpdesk team General office administration including but not limited to fleet administration, training and onboarding provisions, office equipment, ordering and coordination of servicing. Skills & Technical Competencies Detail orientated Methodical approach to working Ability to manage their own workload and conflicting priorities Financial acumen – Basic level Proficiency with computer systems and common office products Experience Detail orientated Methodical approach to working Ability to manage their own workload and conflicting priorities Financial acumen – Basic level Proficiency with computer systems and common office products Behaviours The ability to prioritise a demanding workload To be able to function within a team as well as on their own Demonstrates supportive and team focused mentality Knows when to ask for support Takes pride in their drive for excellence within the team Education & Qualifications Secondary School level or equivalent education

Responsibilities

The Helpdesk Administrator will be responsible for receipting invoices, resolving invoice queries, and managing purchase orders to support financial operations. Additionally, the role includes general office administration tasks to support the business needs.