Helpdesk Administrator at Native American Technology

Suffolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

61000.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, JKO JMO, Atlas Pro LMS, Secret Clearance, MS Office, JavaScript, Flash, Interpersonal Skills, Technical Documentation, Remedy, Advanced Distributed Learning, Customer Service

Industry

Government Relations

Description

Description Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the Joint Knowledge Development and Distribution Capability's internet-based courseware presented via the Atlas Pro Learning Management System (LMS). Hours of operation for this position is Monday-Friday 3Pm - 11PM EST Duties and Responsibilities: Specific job task includes answering help desk inquiries via phone, email, and web on all JKO supported applications. Employee will be asked to assist customers with specific courseware issues, as well as account inquiries. Serve as liaison between staff and the technology department to resolve issues. Employee must also be capable of documenting actions to be reported to government and contract leadership. Employee will also perform any group related functions as required. Requirements Required Qualifications: Requires an active secret clearance Experience using MS Office products Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser. Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Must have a minimum of 2 years JKO JMO experience, and full working knowledge and rights to the JKO LCMS as a Systems Administrator Must have good verbal and written communications skills. Desired Qualifications: Acceptable Majors: Any Technical field at the bachelor’s level is a plus. Experience in using the Atlas Pro LMS 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program Experience in training military & civilian personnel via computer based and web-based applications; Experience in working with Advanced Distributed Learning.

Responsibilities

Serve as a Subject Matter Expert for the JKO Help Desk, resolving courseware and account issues via phone, email, and web. Act as a liaison between staff and the technology department while documenting actions for government leadership.