Helpdesk Administrator at Native American Technology

Suffolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk, SME, JKO, Atlas Pro LMS, Phone Support, Email Support, Web Support, Account Inquiries, Interpersonal Skills, Problem-Solving, Verbal Communication, Written Communication, JavaScript, Flash, Browser Settings, Ticketing Program

Industry

Government Relations

Description

Description Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the Joint Knowledge Development and Distribution Capability's internet-based courseware presented via the Atlas Pro Learning Management System (LMS). ***This position currently requires a work schedule for the night shift from 2300-0700. Duties and Responsibilities: Specific job task includes answering help desk inquiries via phone, email, and web on all JKO supported applications. Employee will be asked to assist customers with specific courseware issues, as well as account inquiries. Serve as liaison between staff and the technology department to resolve issues. Employee must also be capable of documenting actions to be reported to government and contract leadership. Employee will also perform any group related functions as required. Requirements Required Qualifications: Requires an active secret clearance Experience using MS Office products Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser. Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Must understand how to use portals, Learning Management Systems, etc. Must have good verbal and written communications skills. Desired Qualifications: Acceptable Majors: Any Technical field at the bachelor’s level is a plus. Experience in using the Atlas Pro LMS 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program Experience in training military & civilian personnel via computer based and web-based applications; Experience in working with Advanced Distributed Learning.

Responsibilities

The successful candidate will serve as the Joint Knowledge Online (JKO) Help Desk Subject Matter Expert, primarily handling inquiries via phone, email, and web regarding JKO supported applications and courseware issues. This role involves assisting customers with account inquiries, acting as a liaison for issue resolution, and documenting actions for leadership reporting.