JOIN OUR TEAM AS A HELPDESK ADMINISTRATOR!

Are you a proactive and logical thinker with a passion for driving operational excellence?
Do you thrive in a diverse and inclusive work environment? If so, we invite you to join our team as a Helpdesk Administrator based in Stone, Staffordshire.

REQUIREMENTS:

• Have strong experience with using Microsoft Office Tools
• Be highlight motivated and organised
• Strong motivation and training skills
• Strong written and verbal communication skills
• Can remain patient and calm whilst under pressure
• Can multi-task in a high-pressure environment
• Have high attention to detail
• Must have a positive customer first attitude
  This is an exciting, challenging and varied role to support a growing team within a fast paced growing business. An excellent opportunity to join a strong team at an exciting time for Nurture Group Ltd.
  Nurture Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  Sending your CV to the above mailbox /in response to this job advertisement you consent to us collecting and storing your CV/application and contact details. We will hold this information securely and process it for recruitment purposes only. Please refer to our Privacy Statement available on our company website www.nurture-group.co.uk for more details on our compliance with GDPR and Data Protection.
  Job Type: Part-time
  Pay: £27,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay

Experience:

• Administrative: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Manage the daily running of the helpdesk contracts
• Managing one of our biggest clients and being the main point of contact
• Ensuring all monthly paperwork is returned and processed by the helpdesk team in a timely manner
• Prioritise workloads efficiently
• Creating a team work attitude
• Ensuring the helpdesk contracts are working to their individual targets and if not take the appropriate action to make the necessary people aware
• Chasing outstanding work from depots by using monitoring methods including reactive works
• Ensure clients are updated in a timely manner
• Being the initial escalation point on the day to day running of contracts
• Dealing with clients in a professional and timely manner escalating any issues which may occur to the appropriate person
• Coordinating delivery of work through sub-contractors where necessary
• Offer admin some support to contracts managers when necessary
• Supporting commercial team with pre quals and questionnaires on an ad hoc basis
• Creating processes and mobilising the administration of new contracts
• Creating a central point of contact for clients new and existing.