Helpdesk Administrator

at  OCS Group

ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best that they can be.
This role sits within our Technical Services division that provides services to a wide range of prestigious clients.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.

AS PART OF YOUR ROLE, YOUR KEY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
• Attend and take part in subcontractor performance meetings to discuss performance.
• First point of contact for customer.
• Raising jobs for reactive and corrective action work orders.
• Closing off jobs for engineers where required.
• Booking in reactive and PPMs with clients for sub-contractor.
• Effective management of sub-contractors and obtaining updates.
• Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
• Providing weekly reports on jobs logged/completed / outstanding.
• Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
• Updating and recording statutory compliance documentation for all contracted buildings.
• Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
• Maintaining register of engineer overtime and holidays.
• Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
• Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
• Support in improving engineer documentation and escalate repeating performance issues to their line manager.
• Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.