Helpdesk Administrator (Part Time Weekends) at Native American Technology

Suffolk, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, JKO LCMS, MS Office, JavaScript, Flash, Interpersonal Skills, Technical Documentation, Customer Service, Troubleshooting, Learning Management Systems, Remedy, Advanced Distributed Learning

Industry

Government Relations

Description

Description Successful candidate will be a Joint Knowledge Online (JKO) Help Desk Subject Matter Expert (SME) for the internet-based courseware presented via the JKO Learning Content Management System (LCMS). ***This position is a part time position, with 4 slots within the following Hours of Operation: Friday’s 2300-Sat 1100; Sat 1100-2300; Sat 2300-Sun 1100; and Sun 1100-2300. Duties and Responsibilities: Specific job task includes answering help desk inquiries via phone, email, and web on all JKO supported applications. Will be asked to assist customers with specific courseware issues, as well as account inquiries. Serve as liaison between staff and the technology department to resolve issues. Must also be capable of documenting actions to be reported to government and contract leadership. Perform any group related functions as required. Requirements Requires an active secret clearance Experience using MS Office products Basic understanding of Java script, Flash, and basic Internet functions, e.g. checking browser for settings on browser. Work with staff and customer requires good interpersonal skills. Help-desk personnel will respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. Must understand how to use portals, Learning Management Systems, etc. Must have good verbal and written communications skills. Must have poise and confidence to work alone Desired Qualifications: Acceptable Majors: Any Technical field at the bachelor’s level is a plus. Experience in using the JKO LCMS; prefer a minimum of 2 years JKO JMO experience, and full working knowledge and rights to the JKO LCMS as a Systems Administrator. 6 months Help Desk experience (desired), especially if using Remedy or similar ticketing program Experience in training military & civilian personnel via computer based and web-based applications; Experience in working with Advanced Distributed Learning.

Responsibilities

Serve as a Subject Matter Expert for the JKO Help Desk, answering inquiries via phone, email, and web. Act as a liaison between staff and the technology department to resolve courseware and account issues.