Helpdesk Administrator
Are you looking for a new challenge? Do you want to work as part of a fantastic team, learning new systems and processes with excellent opportunities for progression?
If so, we have the role for you.
You will work as a key part of the onsite team, supporting our clients and Account Managers across Platinum Facilities.

QUALIFICATIONS AND REQUIRED EXPERIENCE:

• Experience in Facilities Management business (Not Essential)
• Administration experience
• Customer facing/interaction experience – Regular client interaction.
• CAFM system experience – (Not essential)

ABOUT US:

Platinum Facilities and Maintenance Services is an established hard facilities service provider working across the UK . We deliver specialist mechanical and electrical services, energy solutions and project work across a range of private sector businesses. We work together to be the best at what we do. We keep our people at the heart of the business, encouraging and supporting our staff to reach their fullest potentials. We offer a full flexible benefits package, training and progression opportunities and a generous annual leave allowances.
We are an equal opportunities employer and welcome applications from all suitable candidates. We are proud to have made the Mental Health at Work Commitment be signatories of the Race At Work Charter and be a Disability Confident committed employer.
Job Types: Full-time, Permanent
Pay: Up to £24,570.50 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Experience:

• Administrative: 2 years (preferred)
• Customer service: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: ADMINFARE-07/2

• Taking call regarding facilities and maintenance issues.
• Logging all incoming calls / emails from the client and tenant’s helpdesks
• Providing a high level of customer service at all times
• Preparing reports and documentation
• Updating electronic records
• Updating & closing out of PPM records
• Operating and overseeing helpdesk system
• Updating and closing out all client and tenant calls in line with agreed SLA’s
• Communicating effectively with client, customers, subcontractors, suppliers, and engineers to ensure high levels of communication is achieved to deliver occupier experience.
• Raising purchase & service orders
• Ordering of parts and materials
• Collating timesheets from the engineers
• General administration to support the team