TEMP TO PERM OPPORTUNITY

Are you an organised, proactive individual with a passion for delivering exceptional support services? I am looking for a Helpdesk Administrator who can support the day-to-day running of a maintenance helpdesk.

ESSENTIAL SKILLS & EXPERIENCE:

• Proven experience in a helpdesk or administrative role
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication and multitasking skills
• Ability to thrive under pressure in a fast-paced setting
  If you have the experience, please submit your CV. If you do not hear back within 7 days, please assume that you have been unsuccessful.
  TalentTide is an Equal Opportunities employer. Entitlement to work in the UK is essential.

WHAT YOU’LL BE DOING

As our Helpdesk Administrator, you’ll be the first point of contact for all maintenance-related queries. You’ll manage and coordinate tasks um, ensuring jobs are completed within contractual Service Level Agreements (SLAs). Your responsibilities will also include supporting procurement, maintaining accurate records, and producing reports for senior management.

KEY RESPONSIBILITIES

• Helpdesk Management:
• Log and monitor maintenance requests (emergency, urgent, routine)
• Allocate tasks to internal teams and external contractors
• Ensure all work is completed within SLA timelines
• Maintain and cleanse data for system accuracy