We are currently seeking a proactive and highly organised Helpdesk / Office Administrator to join our team based in Team Valley. This is a vital role where you will support the day-to-day operations of the Helpdesk team and contribute to the smooth running of the wider business.

• Customer Follow-ups: Conduct quality control calls to customers after every service visit to ensure satisfaction.
• Complaints & Compliments Management: Handle all customer feedback from start to resolution—organising return visits as needed and ensuring timely follow-up and quality control.
• Operative Coordination: Communicate daily with field operatives to support ongoing works and scheduling.
• Scheduling: Book in work within agreed timescales, meeting client requirements.
• Client Portal management: Maintain and update electronic client portals with accurate and timely information.
• Client Communication: Respond to emails and queries promptly, maintaining a professional and helpful approach.
• Quotations & Site Visits: Handle requests for quotations via phone and email, and coordinate site visits with prospective clients.
• Inbox & Call Management: Assist in managing incoming calls and emails to ensure all customer enquiries are addressed efficiently.
• Documentation & Systems: Manage internal systems to ensure all necessary documentation is completed and shared with clients accurately.
• Compliance: Ensure all tasks align with UK Commercial Group procedures and reflect our company values.
• Team Engagement: Participate in weekly and monthly team meetings, contributing to ongoing improvements and communication.
• General Support: Undertake any other administrative tasks as reasonably required.