ABOUT US

Founded in 1975, Universal Security Group is an independent security door system installer. We are a national company providing a wide range of high quality Services which include, Roller Shutters, Doors, Door entry systems, Access control, and locksmith services for commercial premises.

CANDIDATE REQUIREMENTS:

• Excellent written and oral communication skills
• Polite telephone manner and the ability to provide a high level of customer satisfaction
• Keen to take on new challenges
• Good computer skills including Microsoft and Excel
• Experience in service desk environment an advantage but not essential.
• General office skills
• Team player
• Punctual
• Good attitude
• Good Sense of Humour
  Job Type: Full time
  Salary: £25,000.00 depending on experience
  Job Type: Full-time
  Pay: From £25,000.00 per year

Benefits:

• On-site parking

Work Location: In perso

ROLE OVERVIEW:

An excellent opportunity has arisen for a highly motivated individual to join our friendly team to work on our Helpdesk . The ideal candidate will have an excellent telephone manner be enthusiastic and hard working. The primary purpose of the role is take in work orders and process them, provide support to the management team and engineers. Deal with day to day queries that may arise. You will also provide additional support to other departments when required.

MAIN DUTIES INCLUDE:

• Provide excellent customer service and build positive relationships with our customers
• Ensure all incoming calls are answered promptly and forwarded to the correct departments
• Deal with queries via phone and email
• Liaising with the engineers and providing support
• Provide administration support
• Raising job orders and passing out work
• Produce quotation /documents / letters /correspondence
• Invoicing
• Keeping up to date records