HELPDESK ADVISER – CO-OP WHOLESALE

£24,570 plus great benefits (Work level 6C)
Scunthorpe Office – We’re now working in a hybrid way, with colleagues dividing their time between home and coming into the office twice a week once the probation period has passed. During your training period you’ll be required to be in the office full time (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy)

12-MONTH FIXED-TERM CONTRACT / SECONDMENT

Are you passionate about delivering outstanding customer service? We’re looking for a Helpdesk Adviser to join Co-op Wholesale. Since 1977, we’ve championed independent retailers to thrive with Nisa – and now, we’re entering a bold new chapter as Co-op Wholesale. It’s the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one.
We’ll look to you to provide essential daily support to both the Helpdesk and Reception, ensuring that customer and consumer queries and complaints are logged and investigated promptly through telephone, email, or OCS.
If you’re ready to make a real impact and deliver best-in-class support to Wholesale partners, we’d love to hear from you!

WHAT YOU’LL DO

• Support the team, assist with queries via telephone and training to maintain high working standards
• Maintain good relationships with internal and external stakeholders, always providing excellent customer service
• Manage workload ensuring all queries & complaints are logged and investigated within time frame
• Work closely with DHL and other areas of the business to reach resolutions to queries raised
• Ensure all reception tasks are completed in a timely manner

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• IT literacy skills and knowledge
• Good communication skills and customer service (telephone and email)
• The ability manage multiple priorities, work under pressure and to tight deadlines