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Helpdesk Agent at Arcus FM

Redditch, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

25397.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Listening Skills, Phone Manner, Assertiveness, Flexibility, Learning Ability, Information Retention

Industry

Facilities Services

Description

Why Join Us Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you… We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate. You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates. What You'll Be Doing You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential. For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for. What We're Looking For If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you! When you join us, you’ll receive: Salary: £25,397 per annum 4% bonus, subject to achievement of targets 25 days annual leave + Bank Holidays. Group personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Discounts, vouchers, and financial aid programs Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button. Requisition ID 2025-8105

Responsibilities

You will be the first point of contact for stores requiring assistance, taking reactive calls and creating Work Orders. You will also chase Engineers and provide updates to stores.