Helpdesk Agent at Encora

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management Tools, BMC Helix, Service Now, IT Queries, Operational Line Experience, Open Systems, Mainframe, Storage, Network, Web Services, Application Services, Middleware Services, Service Management Functions, Application Development

Industry

IT Services and IT Consulting

Description

Helpdesk Agent Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Experience: 2 years Job Mode: Contract Work Mode: On-site Responsibilities: To manage the technology ticketing impacting group businesses across all subsidiaries and 18 countries and territories in Asia Pacific, Europe and North America. The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made. Skills : Experience in service management tools such BMC Helix, Service Now, etc, 4-5 years of managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred. Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development About Encora Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Responsibilities

The Helpdesk Agent will manage technology ticketing impacting group businesses across subsidiaries and countries. They will work directly with end users, IT support staff, and vendors to ensure timely resolution of issues and requests.