Helpdesk Analyst I at Digital Consultants, LLC

Quantico, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Problem Solving, Customer Service, Incident Resolution, Technical Troubleshooting, Network Support, Hardware Support, Software Support, Database Tracking

Industry

Information Technology & Services

Description

Description Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family. Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: Initiate and resolve service requests/problem incidents Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records Route calls to product line specialists, application, or system support specialists Maintains and updates records and tracking databases Alerts management to recurring problems and patterns of problems Works with system administrators and developers to ensure services/incidents are completed Provides an outstanding customer service experience in a variety of circumstances across all organizational levels Requirements Minimum of 2 years in IT support Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI Certifications: DoD 8570 IAT Level II Certification (Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP) Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you.

Responsibilities

The Helpdesk Analyst I is responsible for initiating and resolving service requests and technical incidents for internal and external customers. This includes diagnosing hardware, software, and network issues while maintaining accurate tracking records.