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Helpdesk Analyst - Japanese Speaking at NTT DATA

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk Support, Guidance, Training, MAC Support, Customer Service, Team Player, Communication Skills, Troubleshooting, Japanese Language, English Language

Industry

IT Services and IT Consulting

Description

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Experience with MAC support is highly preferred. Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma Excellent English and Japanese, written and verbal communication skills. Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment) Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Ability to work independently within a diverse global team Fully remote work in Malaysia Strong business level speaking Japanese language or JLPT N1/N2 level Good to have JLPT N1/N2 certified (Good to have)

Responsibilities

Provide exceptional IT Service Desk support and guidance to end-users for various IT devices and applications. Support IT onboarding activities and collaborate with internal IT teams on system testing and maintenance.