Helpdesk Analyst - Mac Support at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, MacOS, Apple Hardware, Customer Handling, Troubleshooting, ITIL, MDM Solutions, Jamf Pro, Technical Guidance, Communication Skills, International Calling Experience, Research, Resolution, Follow Up, Safari, Chrome, MS Office

Industry

IT Services and IT Consulting

Description

Req ID: 313161 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements: Helpdesk Analyst at Grade-6 position in Service Desk Must be a Graduate. B. Tech/B. E or any other technical degree preferred Good communication skills with a minimum of 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills It should be comfortable to work in rotational shift with 24x7 support window Familiarity with latest macOS Experience in handling Apple workstations (MacBook, iMac etc.) Experience in supporting Apple device (MacBook, iMac). Job description: Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Understanding on how MDM solutions (Jamf/Intune) work. Apple Device Support Certification (Added advantage). Familiarity with Jamf Pro (Added advantage) About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Responsibilities

Provide L2 technical guidance in identifying, prioritizing, and resolving reported problems through Phone, Email, and Chat. Act as a liaison between customers and departments within the Client Infrastructure.