THE ROLE SCOPE

As a Helpdesk Analyst at MandM you will be providing 1st line IT support service to all users within the business, working with the latest technologies as well as established legacy systems. This is a real opportunity for either an established Helpdesk Analyst or a keen, enthusiastic individual looking for their first opportunity in an IT environment.

ROLE KEY RESPONSIBILITIES

• Liaising with internal users to resolve IT related problems and queries, escalating to 2nd or 3rd line support as appropriate
• Providing excellent customer service to internal colleagues with the aim of efficient problem resolution
• Working with a ticket system, ensuring that all details for requests or issues are logged accurately
• Building devices (laptop, desktop, tablet) for new starters / replacement hardware, using defined build processes and systems provided
• Maintaining and upgrading Operating Systems and software applications

MORE THAN A ROLE

Competitive Salary: Your talent deserves recognition
Company bonus: We succeed, you benefit
Career Growth: Opportunity to grow
Staff Discounts: Stay stylish with our exclusive discounts.
Company Pension: Secure your financial future.
Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
Birthday Delight: Take your special day off to celebrate YOU
Free Parking
Health & Wellbeing programme; including critical illness insurance
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.