We are seeking a motivated and detail-oriented entry-level Help Desk Analyst with a strong desire to grow within a dynamic and supportive organization through a contract position. Eager to serve as the first point of contact for end-user technical support, providing timely and effective resolutions with professionalism and efficiency. Demonstrates strong troubleshooting skills, a customer-first mindset, and the ability to learn quickly in a fast-paced environment. Known for being a reliable team player, excellent communicator, and committed to delivering quality service while continually expanding technical knowledge and capabilities.
Contract Role: 18-24 months duration
Location: Matthews, NC, In-office only (remote work is not available)
Schedule: Monday – Thursday: 7:00 AM – 4:30 PM, Friday: 7:00 AM – 12:00 PM

REQUIRED QUALIFICATIONS:

• 2+ years of experience in helpdesk or technical support role
• Strong interpersonal and customer service skills
• Excellent verbal and written communication
• Proficient in troubleshooting hardware and software issues, including network connectivity and browser-related problems
• Solid working knowledge of Microsoft Office 365
• Ability to follow direction, work independently, and collaborate as part of a team

EDUCATION

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Information technology, Computer Science, or a related field preferred.

• Provide first-level technical support to end-users, including troubleshooting hardware and software issues, documenting problems, and escalating as needed.
• Support onboarding of new employees by setting up workstations, configuring accounts, and ensuring proper system access.
• Assist with offboarding procedures, including hardware collection, data archiving, and equipment preparation for redeployment.
• Install, configure, and update software applications on user devices.
• Set up new computers and hardware peripherals such as monitors, docking stations, and printers.
• Provide support for workspace changes, including relocating equipment and hardware swaps (e.g., monitor installations, PC-to-laptop transitions).
• Perform general hardware maintenance and upgrades as required.