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Helpdesk Associate - ITIL at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Guidance, Problem Solving, Customer Liaison, Microsoft Operating Systems, Microsoft Office, IT Support, Reporting, Troubleshooting, Fluency in English

Industry

IT Services and IT Consulting

Description

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Good reporting abilities Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Fluency in English language "

Responsibilities

The Helpdesk Associate provides technical guidance in identifying, prioritizing, and resolving problems. They act as a liaison between customers and departments to ensure timely resolution of online system issues.