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Helpdesk Associate - ITIL at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, ITIL, Customer Handling, Technical Guidance, Communication Skills, Problem Resolution, English, Polish

Industry

IT Services and IT Consulting

Description

Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Responsibilities

Provide L1 technical guidance in identifying, prioritizing, and resolving reported problems through Phone, Email, and Chat. Adhere to organizational policies and procedures while ensuring excellent customer service.