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Helpdesk Associate - L1 Technical Guidance at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Desk Support, Customer Service, Troubleshooting, Bug Finding, Resolution, Team Player, Communication Skills, IT Onboarding, System Testing, Integration, Maintenance, Process Improvement, Technology Improvement, Windows 10, macOS, iOS, Android

Industry

IT Services and IT Consulting

Description

In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Responsibilities

Provide exceptional IT Service Desk support and guidance to end-users for various IT devices and applications. Record, update, and escalate support issues while engaging in discovering new IT business tools.