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Helpdesk Associate - L1 Technical Guidance at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Guidance, Customer Handling, Communication Skills, Problem Resolution, English, Polish, Independent Work, Organizational Policies, Email Communication, Phone Communication, Chat Communication, Reading Comprehension, Writing Skills, Verbal Skills, Rotational Shifts

Industry

IT Services and IT Consulting

Description
Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 1+ Years of international calling experience Ability to work independently Adhere to organizational policies and procedures Must possess excellent customer handling skills Should be comfortable to work in rotational shift. Excellent Verbal Communication skills. Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish. Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Responsibilities
Provide L1 technical guidance in activities associated with identification, prioritization, and resolution of reported problems through Phone, Email, and Chat. Adhere to organizational policies and procedures while ensuring excellent customer handling skills.