Helpdesk Associate - Part Time

at  NTT Data

Req ID: 274480
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.

Requirements:

• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer:

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Please refer the Job description for details