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Helpdesk Associate - Technical Troubleshooting at NTT DATA

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, Communication Skills, Customer Handling, International Calling, Comprehension Skills, Writing Skills, L1 Technical Guidance, Problem Resolution, Phone Support, Email Support, Chat Support, Independent Work, Diverse Global Team, Rotational Shift, 24x7 Support

Industry

IT Services and IT Consulting

Description

Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Mandate work from office. 1-3 Years of Experience Ability to work independently within a diverse global team Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Responsibilities

Provide L1 technical guidance in activities associated with identification, prioritization, and resolution of reported problems. Handle customer inquiries through Phone, Email, and Chat.