POSITION SUMMARY:

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

EDUCATION:

• Bachelor’s degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

SPECIAL SKILLS & COMPETENCIES;

• Proven experience in HR shared services or contact center environment.
• Strong data accuracy and attention to detail.
• Strong customer service mindset and communication skills.
• Proficient in HRIS and ticketing tools.
• Fluent in English; additional European language an advantage.
  Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

KEY RESPONSIBILITIES:

• Receivelog, and triage HR cases via ticketing systems and phone.
• Provide first-line resolution for common inquiries (policies, benefits, process guidance).
• Escalate complex cases to Team Leader or COEs as required.
• Maintain accurate records and case documentation.
• Support knowledge base maintenance and continuous improvement initiatives.
• Ensure compliance with data protection requirements (GDPR).