QUALIFICATIONS

• Working towards a diploma or degree an Information Technology Discipline in a co-op program.
• Customer service experience working in a computer store, repair shop of similar discipline.
• Experience using Point of Sale systems.
• Demonstrable experience in Microsoft Office and Outlook experience including Microsoft Word and Excel (Windows 10/11 and Office 2016 preferred).
• Comfortable around maintaining and building computers and configuring software.
• Likes working with and helping people, great interpersonal skills, and communication skills.
• Ability to carry out and manage multiple priorities from time to time.
• Knowledge of Wi-Fi access points.
• Strong and demonstrable written skills
• Strong technical aptitude: you would see yourself as a troubleshooter, fixed or “go to” person.
• Independent worker
• Must have transportation to travel to and support NPC sites (Fort Erie to Niagara on the Lake).
• Willingness to work variable work schedules including weekends, evening, and holidays.

QUALIFIED APPLICANTS MUST BE PREPARED FOR SKILLS TESTING. WE THANK ALL APPLICANTS FOR THEIR INTEREST, HOWEVER, ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

The personal information in your candidate profile is collected under the authority of the Niagara Parks Act, R.S.O. 1990, C.N.3, s.4(l) and in accordance with the Freedom of Information and Protection of Privacy Act. It will be used to assess your qualifications for the job postings to which you apply. If successful, your information will also be used for the creation of your employee profile under the authority of the Employment Standards Act, 2000, c.41, s.15(1). We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Niagara Parks will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability – related accommodations, please inform the Human Resources (HR) staff. We thank all applicants for their interest, however only those selected for an interview will be contacted. If you require additional information regarding the collection and use of the personal information in your candidate profile, or would like to request an alternate format, please contact Niagara Parks at 905.295.4377 or by e-mail at employment@niagaraparks.com

• Provides first line support to NPC employees using desktop computers and Point of Sale terminals; diagnosing and correcting hardware problems, network and user issues; replacement of broken components, assistance with day-to-day operation or equipment; escalation to and “eyes and hands” support for second-line staff.
• Creating, prioritizing, escalating, resolving, and documenting Helpdesk tickets.
• Assist with deployment of network switch, firewalls, and Wi-Fi access points.
• Provides support on several deployment projects include new external wi-fi access points, automated software deployment, and training for end users.
• Provide NPC technicians with assistance and “eyes and hands” for troubleshooting network, servers, and application problems, assist in the incident reporting and documentation of incidents for the IT knowledge base.
• Other work and projects as required and based on your capacity to deal with increasing complex and technical work.
• Installing and configuring software as directed for deployment of new information technology solutions.
• Complies with all IT standards, follows instructions and direction and seeks clarification, and always maintains a professional and supportive attitude.
• As Assigned.