OVERVIEW:

The Intech Team is growing and we are looking to recruit a Helpdesk Co-Ordinator to join the business. The position will be based in our head office in Redditch.
A full job description is below and would welcome any candidate to send their CV for consideration.
The Helpdesk Co-Ordinator, will be the first point of contact for our clients/claims handlers. They will be responsible for the inputting of new claims, answering phone calls, monitoring and responding the emails, updating client portals and allocating work to the field team.

SKILLS & EXPERIENCE:

· Demonstrable customer service skills
· Previous experience in a similar role or within a busy helpdesk environment.
· IT proficient including Microsoft packages

· If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills.

• Someone who remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels. Continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience.

· To contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises

Please refer the Job description for details