ARE YOU PASSIONATE ABOUT MAKING A DIFFERENCE TO WHERE YOU WORK? IF SO THIS JOB MAY BE FOR YOU.

We rely on our Premier People to deliver the best possible service to our customers. Each and every team member at Premier Support Services has the ability to make a difference and their contribution are valued and recognised. If this sounds appealing to you, please get in touch!

JOB DESCRIPTION:

• Management of client relationships and ensuring that excellent service is provided in all facets.
• Ensure engineer complete time sheets and job cost responses to re-charge internal works.
• Partnering with fellow colleagues – contract managers, department managers, with open communications, to become a high performing team, providing the ultimate customer experience.
• Develop positive working rapport with internal and external labour.
• Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
• Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
• Produce reports from our internal CAFM system and client portals.
• Monitor client portals and ensure High KPI performance.
• Frequent reporting to Senior Management
• Handle telephone and email queries from clients and internal colleagues.
• Logging of all calls via TABS, taking responsibility for each call, ensuring it is accurately logged.
• Allocation of the correct engineers and subcontractors, see that tasks are completed within specific timescales.
• Allocate the correct engineer by skill set and location to complete the task to the client’s requirements.
• Monitor incoming parts requests and source efficiently.
• Creating and submitting quotations using Premier CAFM system and various client system
• Manage the re-charge process of all subcontractor invoices.
• Develop positive working rapport with all engineers and subcontractors.
• Build a positive relationship with suppliers.
• Collaborating with clients, procurement and engineers and subcontractors to plan jobs.
• Interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policy.
• Updating client portals
• Requesting authorisation for further works
• Requesting Purchase orders from Accounts.
• Resolving any issues with the accounts team during invoicing.
• Handling of low-level complaints and escalating to the correct department or manager.
• Booking in PPM works and coordinating with our clients.

EDUCATION, WORK EXPERIENCE AND SKILLS

• Previous experience in a Service Desk environment, preferably external facing, E.G Supplier/Customer and experience working as a team.
• Excellent communication skill
• A good knowledge of all Microsoft software
• Strong time management skills – ability to multitask and prioritise your own workloads.
• Exhibits and champions a high degree of customer focus and dedication to high standards of customer service.
• Exhibit a high degree of customer focus and dedication to high standards of customer service.
• A personable and professional telephone manner
• Flexibility to adapt to change priorities.
• Analysis of information, and the capabilities to summarise key facts to convey to clients and engineers / subcontractors.
• Excellent organisational and organisational skills with a through approach to detail
• Desirable – a level of understanding of the mechanical and electrical sector would be beneficial.
  Job Type: Full-time
  Pay: £24,000.00-£30,000.00 per year
  Work Location: In perso

Please refer the Job description for details