WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Planning and delivering maintenance administrative
• Liaising with in-house staff and specialist subcontractors to assign work, follow up on reactive, remedial actions and service dates
• Collating and reviewing subcontractor documentation and filing them accordingly
• Updating the core business systems with report sheets, compliance notes, correspondence and communications
• Liaise with the Management team to ensure the safe delivery of the planned maintenance tasks (including remedial works), reactive works and small works within budget and to time
• Attend and support audits (internal and external)
• Assist the Hard FM Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
• Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements
• Being part of the wider administration team supporting the effective administration of the contract function

Key requirements:

• Hard FM and FM service deliverables
• Implementation of Statutory Compliance PPM tasks.
• Experience of Microsoft packages
• Working knowledge of SFG20
• Understanding and knowledge of Computer – Aided Facilities Management (CAFM)
• Understanding and knowledge of Building Management Systems (BMS)
• Demonstrable experience in managing in-house staff and subcontractors through KPIs and SLAs to achieve high performance

Key responsibilities:

• Planning and delivering maintenance administrative
• Liaising with in-house staff and specialist subcontractors to assign work, follow up on reactive, remedial actions and service dates
• Collating and reviewing subcontractor documentation and filing them accordingly
• Updating the core business systems with report sheets, compliance notes, correspondence and communications
• Liaise with the Management team to ensure the safe delivery of the planned maintenance tasks (including remedial works), reactive works and small works within budget and to time
• Attend and support audits (internal and external)
• Assist the Hard FM Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
• Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements
• Being part of the wider administration team supporting the effective administration of the contract functio

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Schem