A full-time Helpdesk Coordinator required for an established manufacturing, installation and service company based in Bromborough, Wirral. This is an excellent opportunity with strong growth potential within our friendly and thriving Operations Department. Join a successful and growing business full of innovative thinkers, team players and dedicated workers.
This is an exciting role for the business, and a great opportunity for the right candidate to shape the role and contribute to the growth of our company.

ACCOUNTABILITIES

· Managing the Service Mailbox
o Call outs – ensuring client has given full information and informing relevant Coordinator
o Mailbox to be cleared by close of business each day
· Managing Customer Paperwork
o Quoted works – quality checking engineer notes and photos
o Call outs – ensuring visits are complete and checking for further recommendations
· Commercial and Profitability Awareness
o Ensuring each job is logged correctly
o Ensure all jobs have purchase orders to avoid invoicing issues
· To undertake any other duties requested by the Line Manager, which are consistent with the overall purpose of the post.

GENERAL

This job description provides the main accountabilities and purposes of the post at time of recruitment. This is not part of the contract of employment.
The above responsibilities should be read in conjunction with all contractual terms relevant to your employment, and any other non-contractual policies and procedures published by the company, which are regularly updated.
Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Work from home

Work Location: In perso

Please refer the Job description for details