WHO WE ARE

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

WHAT WE DO

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: DSTL, Salisbury - on site role, no hybrid working

PERMANENT, FULL TIME

Salary: £29,000
As a Helpdesk Coordinator with VIVO Defence Services, you’ll be the first point of contact for customers, ensuring every interaction is handled professionally, efficiently, and with genuine care. Whether via phone, email, or other communication channels, you’ll manage requests within agreed service levels, providing accurate information and raising Service Requests in our CAFM system to keep operations moving smoothly.
You’ll coordinate both reactive and planned maintenance work, ensuring tasks are allocated to the right on-site operatives while maintaining the highest safety standards. By keeping our systems up to date in real time, you’ll enable efficient workflows, accurate reporting, and a clear view of operational performance.
Your role will involve processing purchase orders, managing complaints sensitively and effectively, and escalating issues when necessary. You’ll aim for excellence in every interaction, consistently meeting key performance indicators and quality requirements while supporting colleagues and contributing to a positive team culture.
Beyond the day-to-day, you’ll help drive continuous improvement—seeking ways to make the Helpdesk more efficient, future-ready, and customer-focused. You may also take part in projects linked to Helpdesk operations, ensuring they are delivered to the highest standard. Throughout, you’ll uphold all site health, safety, and security protocols to protect both people and assets.

Please refer the Job description for details