Helpdesk Coordinator at Techtrueup

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Support Coordination, Organizational Skills, Communication Skills, Multi-tasking, Ticketing Systems, IT Support Processes

Industry

Human Resources Services

Description

Company Description Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively. Website https://www.siriinfo.com/ Job Description Job Title: Helpdesk Coordinator Location : Plano, TX Duration : 6+ Months Role Overview: We are looking for a Helpdesk Coordinator to manage helpdesk operations during the decommissioning phase. The candidate will handle user queries, escalate issues as needed, and ensure timely resolution. Key Responsibilities: • Serve as the primary contact for helpdesk support during decommission. • Log, track, and resolve user issues efficiently. • Escalate complex problems to technical teams and follow up on resolutions. • Maintain accurate records of helpdesk activities and prepare reports. • Ensure compliance with organizational standards and SLAs. Required Skills: • Experience in helpdesk or support coordination roles. • Strong organizational and communication skills. • Ability to manage multiple tasks in a fast-paced environment. • Familiarity with ticketing systems and IT support processes. Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Helpdesk Coordinator will manage helpdesk operations during the decommissioning phase, serving as the primary contact for support. They will log, track, and resolve user issues efficiently while escalating complex problems as needed.