Helpdesk Customer Support - Trainer at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, API Integration, Technical Training, Adult Learning Principles, Server-side Tracking, Webhooks, SDKs, Ads Manager, JSON/XML Debugging, Conversion Tracking, Attribution Models, Marketing Analytics, Curriculum Development, Instructional Design, Technical Support, Cross-functional Collaboration

Industry

Staffing and Recruiting

Description

Qualifications: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred). At least 2 years of experience in training and adult learning principles in a BPO environment Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting. Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality. Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns. Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation. Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance. Outstanding communication and training abilities, fostering effective cross-functional teamwork. Roles & Responsibilities: 1. Training Design & Curriculum Development Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows. 2. Technical Instruction & Facilitation Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging. 3. Technical Support Enablement Equip support and integrations teams with deep product knowledge to resolve backend issues, debug API failures, and triage integration errors. 4. API, Integration & Platform Training Train teams on working with RESTful APIs, webhooks, and event-based server-side tracking architecture. 5. Analytics & Marketing Performance Training Lead training sessions on conversion tracking fundamentals: event schemes, deduplication logic, attribution windows, and measurement methodologies. 6. Learner Assessment & Performance Measurement Design and administer knowledge assessments, certification exams, and practical skill evaluations to measure training effectiveness. 7. Cross-Functional Collaboration Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs with product roadmaps and go-top market strategies.

Responsibilities

Design and deliver technical training materials and live sessions focusing on ad tech platforms, API integrations, and analytics. Enable support teams to resolve backend issues and align training programs with product roadmaps.