TITLE: HELPDESK ENGINEER 3

• Location 1834 WALDEN OFFICE SQ, SCHAUMBURG, IL, 60173-4292, United States
• Base Pay $55000.00 - $65000.00 / Year

HELPDESK ENGINEER 3

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine’s Best Workplaces for the third year in a row!

We are looking for a helpdesk engineer 3 who shares our commitment and believes in the value of communication and client interaction. As a helpdesk engineer 3 you will:

• Join our elite Professional Services team as a ‘Rotational Engineer’;
• Work cross-functionally across multiple clients’ enterprises to troubleshoot, resolve and maintain their IT infrastructure;
• Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks; and
• Implement Prescient Solutions’ best practices.

* Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. *

REQUIREMENTS

• Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
• Knowledge of security and networking;
• Willing to drive 1+ hour daily to clients for several weeks at a time; and
• Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
  Summary

• Supports operational and technical functions at multiple client accounts;
• Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients’ needs;
• Prepares operational and technical documentation; and
• Performs other duties and assists with special projects, as needed.