THE TEAM

At JSM Group, our IT team is at the heart of our business, supporting colleagues across the organisation with responsive, reliable, and approachable technical assistance. As we continue to grow, we remain committed to maintaining a high standard of IT service while creating an inclusive environment that values innovation, continuous learning, and collaboration. By joining our team, you’ll contribute to vital infrastructure projects nationwide and make a meaningful difference every day.

ABOUT THE ROLE

As a Helpdesk Engineer, you’ll be an integral part of our support function, helping to resolve technical issues, enhance our systems, and improve the experience of our internal users. You’ll work closely with a supportive team and have opportunities to expand your knowledge while contributing to both day-to-day tasks and wider IT initiatives.

WHAT YOU’LL DO

• Provide technical support to internal users, focusing on clear communication and effective problem-solving.
• Assist with more complex technical issues, working collaboratively to find practical solutions.
• Help maintain and improve internal IT processes, including documentation and best practices.
• Deliver user training and support to promote confidence and independence in IT usage.
• Manage incident workflows, ensuring issues are prioritised and resolved efficiently.
• Participate in post-incident reviews, contributing to a culture of learning and improvement.
• Contribute to a friendly and inclusive support environment that puts users’ needs first.