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Helpdesk Engineer – Windows / Microsoft 365 at Vichara Technologies, Inc. - United States

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

40.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10/11, Office 365, Azure AD, Entra ID, Microsoft Teams, Outlook, OneDrive, SharePoint, FTP/SFTP, Desktop Support, VPN Troubleshooting, User Administration, Ticket Documentation, English Communication, Customer Service

Industry

Information Technology & Services

Description

Company Description Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world. Job Description We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues. Key Responsibilities: Provide L1 desktop and application support for Windows users. Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues. Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues. Assist with user onboarding, offboarding, password resets, MFA, and access requests. Handle basic Azure AD / Entra ID user administration. Support file transfers, FTP/SFTP access, shared drives, and permission issues. Document tickets clearly and escalate L2/L3 issues when required. Communicate professionally with business users, including senior investment staff. Qualifications Required Skills: Strong Windows 10/11 desktop support experience. Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics. Basic understanding of Azure AD / Entra ID. Familiarity with FTP/SFTP and file transfer troubleshooting. Excellent spoken and written English. Strong ticket documentation and follow-up discipline. Prior experience supporting financial services or investment firms is a plus. Work Location: New York office / onsite support Level: L1 Helpdesk / Desktop Support Budget: Up to $40/hour Client Type: Small-sized investment fund Additional Information Compensation: USD 40 - USD 40 - hourly

Responsibilities

Provide L1 desktop and application support for Windows users, focusing on connectivity, hardware, and Microsoft 365 tools. Handle user onboarding, offboarding, and basic Azure AD administration for a small investment fund.