Helpdesk Expert at Allianz Global Corporate & Specialty SE

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows OS 10, Windows OS 11, MacOS, Linux, iOS, Android, Microsoft 365, Ticketing Systems, MDM Devices, ITIL Principles, Networking Basics, Active Directory, Remote Support Tools, Troubleshooting, VoIP Phones, Printers

Industry

Financial Services

Description

What you do Monitor, track, and resolve IT support tickets using ticketing systems Provide technical support via phone, email, chat, and remote access tools Troubleshoot hardware/software issues, network connectivity, and user access problems Document solutions and maintain an up-to-date knowledge base Escalate complex issues to senior technicians or specialized teams Install, configure, and update software, operating systems, and security patches Assist in user onboarding/offboarding, including account setup and access management Train and guide users on IT services in use in the organization What you bring Good understanding of Windows OS 10 and 11 Basic understanding of MacOS, Linux, iOS and Android operating systems Knowledge of Microsoft 365 (Outlook, Teams, OneDrive, Sharepoint) Experience with ticketing systems Experience with MDM devices Understanding of ITIL principles for incident management and escalation Networking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting) Experience with Active Directory (password resets, user provisioning, group management) Knowledge of remote support tools (TeamViewer and RDP) Troubleshooting of printers, VoIP phones, and other peripherals Soft Skills: Strong problem-solving and analytical thinking Ability to effectively prioritize and execute tasks in a high-pressure environment Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment Qualifications & Education: College diploma or university degree in the field of computer science or communication technologies Fluent in English (written and spoken) – Strong communication skills are essential 1+ years of experience in IT support or helpdesk roles Significant advantage would be: Prior experience working with ServiceNow or other ticketing systems Customer service or technical support background What we offer Offer a hybrid work model balancing in-person collaboration and remote work. Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts. Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment. Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions. 85402 | IT & Tech Engineering | Professional | Non-Executive | Allianz Bulgaria | Full-Time | Permanent

Responsibilities

The Helpdesk Expert will monitor, track, and resolve IT support tickets while providing technical support through various channels. They will troubleshoot hardware and software issues, document solutions, and assist in user onboarding and training.