THE OPPORTUNITY:

IntePros Federal is seeking a skilled Helpdesk Inventory Specialist, to support our federal government customer, the Department of Justice (DOJ), specifically, the Justice Management Division (JMD). This position involves providing frontline technical support to end users while meticulously managing and maintaining records of all IT hardware and software assets. The role requires a blend of technical troubleshooting expertise and strong organizational skills to ensure all IT assets are accurately tracked, accounted for, and effectively deployed.
Clearance: Minimum of an active Top Secret or preferred TS/SCI
Location: Washington, D.C. (Required - 100% On-Site)

WHO WE ARE:

IntePros Federal, is a Service-Disabled, Veteran Owned, Small Business (SDVOSB), headquartered in Washington DC, providing IT solutions, systems, and software services to multiple federal government agencies. We specialize in the areas of IT solutions, application development, program management, systems integration, and cybersecurity services. We believe our core values are the keys to success by empowering people to do the right thing for our colleagues, customers, and community. Join Us!!

Qualifications:

• 1-3 years of experience in a help desk or technical support role and asset management.
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Strong knowledge of Windows operating systems.
• Excellent problem-solving and communication skills.
• Experience with ServiceNow ticketing system.
• Experience supporting government or enterprise environments.
• Familiarity with Microsoft 365, Active Directory, and remote support tools
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

Duties include but are not limited to the following:

Asset Management

• Heavy reliance on asset management skills to maintain an accurate and up-to-date inventory of all IT assets, including hardware (desktops, laptops, servers, peripherals), software licenses, and network devices.
• As equipment enters and exits our facility documentation must be recorded into a management system, ensuring accuracy and consistency.
• Asset tracking: monitor the location and status of assets throughout their lifecycle, from procurement to disposal.
• Conduct regular inventory audits to verify asset inventory against the asset management system and address any discrepancies.
• Coordinate and execute proper asset disposal of IT assets, adhering to organizational and regulatory requirements.
• Manage inventory control to ensure adequate stock levels of consumable IT supplies and equipment exists.
• Assist with the government procurement process, including researching vendors, placing orders, and managing timelines.
• Support the asset lifecycle, including planning for equipment upgrades, replacements, and retirement.
• Generate monthly reports on asset inventory, usage, and costs.
• Collaborate with procurement and finance departments to ensure accurate quality and final invoice costs.

IT Helpdesk Support

• Provide phone support Monday - Friday during core business hours.
• Provide physical on-site support for all local and remote sites.
• Use Active Directory (AD) database to manage end-user’s permissions and to make any changes to the user’s name, location, and enables other authorized users on the same network to access information.
• Use ITSM system (ServiceNow) for ticketing, incident, and service request management, and reporting as well as categorize each ticket submitted by service.
• Deploy, install, configure, and upgrade, end-user terminals and network equipment.
• Use web-based IT administrator tools such as Remote Desktop and Citrix Desktop Director to remotely access, diagnose, control, and fix attended and unattended computers.
• Install, configure and upgrade TACLANE network encryption devices.
• Program Manager will assign other duties and responsibilities as they surface.
• When trained you will be added to the on-call rotation schedule. The on-call rotation schedule is designed to assist our users after the core business hours including the weekend. Each team member will have a week with the on-call phone Thurs-Wed to assist users.

Qualifications:

• 1-3 years of experience in a help desk or technical support role and asset management.
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Strong knowledge of Windows operating systems.
• Excellent problem-solving and communication skills.
• Experience with ServiceNow ticketing system.
• Experience supporting government or enterprise environments.
• Familiarity with Microsoft 365, Active Directory, and remote support tools
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).