Helpdesk IT Technical Support
We are looking for a forward thinking individual to join our close knit team. At AIT you are not just a number!

JOB DESCRIPTION:

37.5 hours per week – 52 weeks
Post: ICT Helpdesk Engineer
Responsible to: Senior Management
Location: NG10 1FT
The successful candidate will be expected to work closely with our 1st & 3rd line technicians. Strong communication and troubleshooting skills are a must. We require a minimum of 2 years hands on experience in a 1st line customer facing role. Any 2nd line experience would be advantageous. A valid Driver’s licence is required due to our network spanning multiple sites.

ESSENTIAL TECHNICAL SKILLS:

• Installing IT hardware and software
• Microsoft Operating systems (Windows 7 and above)
• Windows Server Experience (2012 R2 and Above)
• Good understanding of Active Directory, File permissions, DHCP, DNS, Group Policy
• Excellent troubleshooting skills (Hardware, Software, Networking - routing, switching)
• Exchange, Office 365, PowerShell

NON ESSENTIAL TECHNICAL SKILLS:

• Capita sims.net, server & client side
• Veeam Backup
• Apple products
• Ubiquiti products
• VOIP systems
• Microsoft Azure
• IP CCTV Systems and Door Access Control (Paxton)

QUALIFICATIONS OR TRAINING:

5 GCSE’s, including Mathematics and English at grade C or above
OR Professional IT equivalent qualification
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: £26,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Life insurance

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: AIT/HE/032

Please refer the Job description for details