Helpdesk Manager - Financial Support at Edgewater Federal Solutions, Inc.

Alexandria, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Support, Tier 2/3 Escalations, Financial Policies, Workflow Management, Budget Administration, Debt Management, CBA Reconciliation, Travel Payments, Process Improvement, Federal Travel Financial Policy, SOP Maintenance, Cross-functional Coordination, Staffing Coordination, Workload Distribution, DTS Financial Modules, Secret Clearance

Industry

Information Technology & Services

Description

Overview Finance Team Leads provide administrative oversight for a team of 5–6 Financial Support Analysts responsible for Tier 2/3 DTS financial escalations during core business hours. The role ensures adherence to financial policies, manages workflow standards, and applies independent judgment to maintain accuracy, compliance, and operational continuity across all DTS financial support functions. Responsibilities Direct Tier 2/3 financial support workflows, ensuring accurate handling of escalated cases involving LOA, Budget Administration, Debt Management, CBA Reconciliation, and travel payments. Review and analyze financial performance indicators and case trends to identify risks, recurring issues, and opportunities for process improvement. Serve as the administrative escalation point for complex DTS financial issues, ensuring resolutions align with federal travel financial policy and established escalation pathways. Maintain and update SOPs, knowledge-base content, and financial workflow documentation based on policy updates, system changes, and operational insights. Coordinate cross-functionally with General Leads, Specialty Leads, and financial partners (Defense Financial Partners, Debt Management Monitors, Disbursing Offices) to support consistent and compliant operations. Provide administrative leadership in staffing coordination, workload distribution, documentation quality, and training needs specific to financial support functions. Qualifications U.S. Citizenship and active Secret clearance. Minimum 3 years of experience at the enterprise or DoD component headquarters/major command level with DTS Lines of Accounting/Budget Administration, Debt Management, CBA Reconciliation, Disbursing and Financial partners, and travel system payments. Working knowledge of DTS financial modules, including Scheduled Partial Payments and Advances. Experience leading or mentoring a team in a help desk, financial operations, or contact center environment. Bachelor’s degree or equivalent combination of education and experience. Strong attention to detail and ability to interpret and apply DoD travel financial policy. Preferred Qualifications Direct experience with the Defense Travel System (DTS) Payment Module and financial workflows. Familiarity with the Joint Travel Regulations (JTR) as they apply to financial processing. Experience working with DFAS, GEX, or DoD accounting systems. Prior supervisory experience in a government contract environment. CBA subject matter expertise. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies. The employee must occasionally lift and/or move up to fifteen (15) pounds. May require more than 40 hours per week to perform the essential duties of the position. Fine hand manipulation (keyboarding). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May work prolonged or irregular hours. Frequent local travel; occasional statewide or out-of-state travel. The noise level in the work environment is usually moderate. Exposure to general office conditions while conducting office duties. About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

Responsibilities

This role involves providing administrative oversight for a team of Financial Support Analysts handling Tier 2/3 DTS financial escalations, ensuring adherence to financial policies and managing workflow standards. Key duties include directing financial support workflows, reviewing performance indicators, serving as the administrative escalation point for complex issues, and coordinating cross-functionally.