ABOUT US:

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

EDUCATION

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

EXPERIENCE

• 5+ years of experience in end-user computing or desktop support, with at least 2 years in a lead or mentoring role.
• Proven expertise in troubleshooting Windows, VDI environments, Microsoft 365, Teams, and device management tools like Intune or SCCM.
• Experience managing helpdesk escalations and support workflows.

SKILLS & KNOWLEDGE

• Strong understanding of desktop productivity platforms, collaboration tools, and endpoint security.
• Ability to lead small technical teams, influence change, and drive standardization.
• Effective communicator and collaborator with excellent documentation and process skills.

WHAT WE OFFER:

Softheon offers every full-time employee a comprehensive compensation and benefits package including:

• For this position we offer a base pay of $87,400 - $125,000/yr, plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.
• Work from your home company with a one-time home office stipend
• Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave
• 15 days to discretionary PTO based on YOS
• 9 additional paid holidays
• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities
• Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.
Join Softheon, and together, we’ll shape the future of healthcare in America.
Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.
At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate’s qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and plentiful for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.
Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time

ABOUT THE ROLE:

The Helpdesk Manager at Softheon is a pivotal role designed for experienced IT support professionals ready to step into greater leadership responsibility while remaining technically hands-on. This role leads the End-User Compute (EUC) team responsible for internal user support, including helpdesk services, VDI workstations, Microsoft Teams, Outlook, and desktop productivity platforms.
Please note that this role is required to be on site at our Stony Brook headquarters full time.

ADDITIONAL RESPONSIBILITIES

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure timely resolution of critical issues.