Overview:
Northwood Technical College is seeking applications from qualified candidates for a full-time Helpdesk/Media Technician at the New Richmond Campus.
Under the direction of the Service Desk Technician III, the Helpdesk/Media Technician is responsible for the daily operation of the assigned campus/location computing and media services environment; providing direct support to college staff and students; and providing technology support in accordance with overall objectives of College technology services.

Responsibilities:

• Actively embody and promote Northwood Tech’s Values:
• Collaboration – Value relationships that enhance learning and promote economic development.
• Innovation – Embrace the latest theories and technologies to support student and community success.
• Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
• Community – Value our deep connections to our communities by working together to provide solutions through student success.
• Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
• Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
• Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Serving as the first point of contact for customers seeking technical assistance through the Help Desk.
• Provide support to students and staff
• Provide technology setup and support for conference centers and college meetings
• Provide event support, requiring occasional evening and/or weekend work as needed
• Provide occasional on-site support for all campus and outreach centers as required
• Performs standard equipment setup including computers, projectors, speakers, displays and other multimedia equipment
• Provide technical assistance in the management of computer systems
• Install, configure, upgrade and support software/hardware
• Assist in maintaining the campus local area network
• Assist with physical asset management processes
• Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment
• Keep current with new and emerging technologies
• Demonstrate a positive impression of Northwood Tech in internal and external relationships
• Actively participate in campus and college-wide teams and committees
• Other duties as assigned.

Qualifications:

Degree & Experience Required:

• Associate’s degree (or two years post-secondary education) in related field
• Two years related work experience

Degree & Experience Equivalency:

• Equivalent educational/occupational experience may be a high school diploma plus 4 years of relevant experience

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both written and verbally
• Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
• Ability to contribute to a team environment while maintaining positivity and professionalism
• Strong customer service skills that focus on creative problem solving
• Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
• Ability to obtain driver’s license and insurance coverage in accordance with College policy

Preferred:

• IT experience or training

Salary:
FY26 Salary - Grade H - $21.31 / hour
Benefits:
Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays

Paid Leave

• More detailed information online at https://www.northwoodtech.edu/about/employment/benefits

Close Date: 8/31/202

• Actively embody and promote Northwood Tech’s Values:
• Collaboration – Value relationships that enhance learning and promote economic development.
• Innovation – Embrace the latest theories and technologies to support student and community success.
• Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
• Community – Value our deep connections to our communities by working together to provide solutions through student success.
• Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
• Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
• Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
• Serving as the first point of contact for customers seeking technical assistance through the Help Desk.
• Provide support to students and staff
• Provide technology setup and support for conference centers and college meetings
• Provide event support, requiring occasional evening and/or weekend work as needed
• Provide occasional on-site support for all campus and outreach centers as required
• Performs standard equipment setup including computers, projectors, speakers, displays and other multimedia equipment
• Provide technical assistance in the management of computer systems
• Install, configure, upgrade and support software/hardware
• Assist in maintaining the campus local area network
• Assist with physical asset management processes
• Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment
• Keep current with new and emerging technologies
• Demonstrate a positive impression of Northwood Tech in internal and external relationships
• Actively participate in campus and college-wide teams and committees
• Other duties as assigned