Helpdesk/Network Technician at AUC Group LLC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Support, Network Infrastructure, Software Administration, User Training, Collaboration, Problem Solving, Customer Service, Time Management, Technical Aptitude, Communication, Cybersecurity, Documentation, Teamwork, IT Security, Technical Assistance, Troubleshooting

Industry

Utilities

Description

Description Seven Seas Water Group Seven Seas Water Group (www.sevenseaswater.com) is a portfolio company owned by investment funds managed by EQT. Headquartered in Tampa, with operations across the U.S., Caribbean, and Latin America, Seven Seas Water Group (SSWG) delivers annually over 20 billion gallons of water to industrial, commercial, governmental, municipal, and hospitality customers. SSWG designs, builds, owns, and operates, delivers new facilities, or acquires and upgrades existing facilities, with the goal of optimizing project risk transfer between the public and private sectors. We have more than 200 water and wastewater treatment plants in operations throughout the United States, Caribbean, and Latin America. With an outstanding reputation for decentralized water and wastewater treatment solutions, the SSWG “Water-as-a-Service®” approach seeks to help solve global water and wastewater infrastructure challenges. SSWG operates two businesses within the water infrastructure space. Seven Seas Water, which provides water treatment and desalination for governmental, hospitality and industrial customers in United States, Latin America and the Caribbean, and the AUC Group (www.aucgroup.net), which provides decentralized water and wastewater treatment plants for industrial and municipal customers in the United States. EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of more than three decades of developing companies across multiple geographies, sectors, and strategies. EQT has investment strategies covering all phases of a business’ development, from start-up to maturity. EQT has EUR 273 billion in total assets under management (EUR 141 billion in fee-generating assets under management) as of 30 June 2025, within two business segments – Private Capital and Real Assets. With its roots in the Wallenberg family’s entrepreneurial mindset and philosophy of long-term ownership, EQT is guided by a set of strong values and a distinct corporate culture. EQT manages and advises funds and vehicles that invest across the world with the mission to future-proof companies, generate attractive returns and make a positive impact with everything EQT does. The EQT AB Group comprises EQT AB (publ) and its direct and indirect subsidiaries, which include general partners and fund managers of EQT funds as well as entities advising EQT funds. EQT has offices in more than 25 countries across Europe, Asia and the Americas and has more than 1,900 employees. Seven Seas Water Group is a portfolio company of EQT AB (together with its subsidiaries, "EQT"), a purpose-driven global investment organization that partners with companies worldwide through its Private Capital and Real Assets strategies. Founded in 1994, EQT is a leading active ownership firm that has more than EUR 273 billion in total assets under management across nearly 50 active funds. EQT is committed to investing behind essential infrastructure, partnering with established platforms that deliver sustainable, mission critical services aligned with global needs for resource efficiency. More info: www.eqtgroup.com Follow EQT on LinkedIn, X, YouTube and Instagram Job Summary We are seeking a highly motivated Junior Helpdesk/Network Technician, who will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networks. Working under the supervision of senior technicians or IT managers, your primary objective will be to ensure the smooth operation of computer systems and network infrastructure within the organization. You will play a crucial role in resolving technical issues, troubleshooting problems, and assisting users to maximize productivity. Requirements 1. Helpdesk Support: · Respond promptly to user inquiries via phone, email, or in-person. · Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. · Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals. · Log all helpdesk interactions, prioritize incidents, and escalate unresolved issues as necessary. 2. Network Infrastructure: · Assist in the setup, configuration, and maintenance of network equipment such as routers, switches, firewalls, and access points. · Monitor network performance, troubleshoot connectivity issues, and ensure network security protocols are followed. · Monitor & Assist in cybersecurity and cyber-related alerts, tasks, and activities. · Perform routine network maintenance tasks, including software updates, patches, and backups. · Collaborate with senior technicians to implement network upgrades and expansions as needed. 3. Software and System Administration: · Install, configure, and update software applications and operating systems. · Provide user account management, including creating, modifying, and deleting user accounts. · Ensure compliance with software licensing agreements and company policies. · Assist in maintaining system documentation, including hardware inventory, network diagrams, and user manuals. 4. User Training and Education: · Conduct user training sessions to familiarize employees with basic software applications and IT security best practices. · Create user guides and documentation to assist employees in troubleshooting common technical issues independently. · Promote awareness of cybersecurity threats and educate users on how to recognize and avoid potential risks. 5. Collaboration and Teamwork: · Drive the IT / technology portions of local AUC business projects. · Collaborate with other IT staff members to resolve complex technical issues and implement IT projects. · Participate in team meetings, training sessions, and knowledge-sharing activities to stay updated on new technologies and best practices. · Communicate effectively with users and stakeholders to gather requirements, provide status updates, and ensure customer satisfaction. Key Skills and Qualifications: · Strong organizational and time-management skills to be able to manage multiple priorities in a fast-paced environment. · Demonstrated IT problem solving. · Excellent customer service skills including interpersonal communications, listening skills, sense of urgency and enthusiasm. · Team oriented and self-motivated. · Excellent verbal and written communications skills to be able to interact effectively with the clients and team members. · Ability to be in the office (Houston, TX) 3 days per week. On occasion, we may work an additional day of the week in the office. Education and Experience: · A Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are advantageous. · Minimum of 3 years of experience in computer systems support. · Strong technical aptitude and problem-solving skills. · Ability to work independently and collaboratively in a fast-paced environment. · Willingness to learn new technologies and adapt to changing IT environments. · Preferred: Experience with Data Storage, ML / AI solutions. · Preferred: Experience with Designing & Implementing automation processes. · Preferred: Basic programming skills such as Power BI or VB.net Note: This job description is intended to outline the general nature and level of work being performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel. Equal Opportunity Employer/Disability/Veterans. Applicant will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Responsibilities

The Junior Helpdesk/Network Technician will provide technical assistance and support for computer systems, hardware, software, and networks. They will troubleshoot issues, assist users, and ensure the smooth operation of the organization's IT infrastructure.