Helpdesk Operative at Smart Managed Solutions

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Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Task Assignment, Job Tracking, Service Requests, Issue Prioritization, Communication, Performance Metrics, Data Visualization, Client Liaison, Service Delivery, Workflow Optimization, Best Practices, Volunteering, Team Management, Problem Solving, Reporting

Industry

Facilities Services

Description

About Us: Benefits: Birthday off, 25 days holiday entitlement + Bank Holidays, Life Assurance, 3 days fully paid volunteering days At Smart, we help the worlds leading companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked in the world’s top data centres and commercial facilities providing quality engineering services. We are one of the few facilities companies that understand people are at the core of every organisation and are the most important investment we will ever make. Even as technology advances and buildings change, it is our leadership and personal contributions of Smart individuals that ultimately set us apart from competitors. Smart is not a faceless corporation. We are an operationally lead business focused on providing visible management and a team that believe in our core behaviours – Integrity, Passion and Empowerment - that's the smart way. We invite the successful candidate to come along on our journey and adapt the Smart Culture we have created. Key Responsibilities: Schedule and assign engineering tasks based on priority and resource availability. Track job progress and ensure timely completion in line with SLAs. Handle large volumes of incoming service requests via phone and email. Prioritize urgent issues and escalate when necessary to maintain service standards. Keep detailed logs of service activities, job status, and performance metrics. Update helpdesk systems to reflect real-time progress and client communications. Generate daily and weekly reports on KPIs and SLAs for internal review. Create clear data visualizations (charts, graphs) for monthly client reporting. Act as a liaison between clients and engineering teams, providing updates and resolving queries. Ensure consistent, professional communication to enhance service delivery. Track attendance and performance of service partners and engineers. Identify and escalate issues or discrepancies in job execution promptly Recommend improvements based on performance data to optimize workflows. Support implementation of best practices and new initiatives to enhance efficiency. Why work for us? Career Progression Workplace Pension Mandatory Leave on your Birthday Employee Assistance Programme Fully paid Volunteering Days If you love a challenge and want to work for a company that genuinely values and invests in our people are at the heart of everything we do, Apply now!

Responsibilities

The Helpdesk Operative is responsible for scheduling and assigning engineering tasks, tracking job progress, and handling incoming service requests. They will also act as a liaison between clients and engineering teams, ensuring timely communication and service delivery.