Job Introduction
We are now seeking a Helpdesk Operator to join our team located at Salford.
The Helpdesk Customer Service Agent will provide prompt, professional service to customers and suppliers, handling initial inquiries via phone or email, accurately recording service requests, and escalating issues proactively.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers

• To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
• To work within and to, processes and procedures.
• To respond quickly and efficiently to incoming telephone, email and facsimilie messages in line with client service levels. Attention to detail when obtaining and inputting information
• To have a clear and professional telephone manner
• To achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
• To attend training and coaching sessions and incorporate any changes necessary in your duties, methods, working hours and procedures
• Identify any potential areas of improvement and highlight to your Team Leader
• To be flexible and adaptable to change
  Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.
• Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation.
• Keyboard skills