HELPDESK REPRESENTATIVE at DP World

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Document Handling, Job Registration, Coordination, Container Planning, Email Monitoring, Inventory Reporting, Customer Service, Technical Reporting, Cargo Lashing, Discharge List Monitoring, Weighbridge Coordination, Night Shift Support, Special Handling, Bundling Coordination, Nomination Coordination, OOG Cargo

Industry

Logistics;Transportation;Supply Chain and Storage

Description

1. Document Handling: Receiving job-related documents from customers/agents via email or in person. 2. Job Registration: Logging job details into the Job Register for reference and tracking. 3. Coordination: Liaising with shipping lines, freight forwarders, customers, yard operations, HSE, and asset teams to plan container movements. 4. Container Planning: Strategizing container movement to and from the CFS. 5. Terminal Coordination: Ensuring timely return of DO-last and vessel-loading containers. 6. Email Monitoring: Regular checks and timely responses to container planning and general inquiries. 7. Inventory Reporting: Preparing and sharing weekly container inventory reports. 8. Special Jobs Coordination: Prioritizing container shifts in coordination with T&D. 9. Bundling Coordination: Updating container bundling status with the empty yard admin. 10. Ship Spares: Receiving ship spares and ensuring timely onboard delivery. 11. Nomination Coordination: Coordinating container nominations with the empty yard team. 12. OOG Cargo: Ensuring safe transfer of OOG cargo to CFS. 13. Custom Hold Planning: Handling containers with NOCs from Customs and Shipping Lines. 14. Special Handling: Managing overweight, spillage, and one-sided weight containers. 15. Leaking Containers: Coordinating status changes in case of leaks. 16. Night Shift Support: Collaborating with the technical team for operational needs. 17. Discharge List Monitoring: Reviewing discharge lists for container planning. 18. Stuffing Tally: Generating stuffing tallies as per system requirements. 19. Weighbridge Coordination: Handling weighbridge logistics. 20. Reporting: Preparing and sharing day/night closing reports, KPIs, and yard capacity utilization. 21. Team Instructions: Coordinating with foremen/supervisors for gang deployment. 22. Cargo Lashing: Managing tarpaulin, lashing, and cargo rearrangement with proper safety clearance. 23. Gate Passes: Issuing gate passes via Capella for smooth logistic operations. 24. Customer Service: Addressing customer inquiries and referring potential new business to the appropriate departments. 25. Technical Reporting: Reporting breakdowns of RS equipment, preparing work orders, and coordinating technician dispatch with the technical team. #LI-NA1

Responsibilities

The Helpdesk Representative is responsible for managing container movements and coordinating with various teams to ensure timely operations. This includes handling documentation, monitoring emails, and preparing inventory reports.