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Helpdesk Senior Associate - ITIL at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Policies, Technical Guidance, Problem Solving, Troubleshooting, Microsoft Operating Systems, Microsoft Office, Customer Interaction, ITSM, PC Maintenance, Root Cause Analysis, Communication, User Support, Issue Diagnosis, Prioritization, Remote Support, Hybrid Support

Industry

IT Services and IT Consulting

Description

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Fluency in English language

Responsibilities

Advises users on IT policies and provides quick responses to ensure maximum uptime. Manages customer interactions and records reported issues while identifying and resolving problems.